**Effective Date: [Insert Date]**

Dear Customers,

Thank you very much for choosing our handmade products! Each piece is crafted by hand, carrying unique warmth and details. Due to the nature of handcrafting, if you encounter any of the following situations after receiving the product, please feel free to contact us for assistance (WhatsApp: +8618528385038). We will do our utmost to ensure your shopping experience.

1. Scope of After-Sales Coverage

a. Damage or missing accessories during transportation: Please check the package upon signing for it. If any issues are found, take photos immediately for documentation and contact customer service for handling.
b. Natural stone characteristics: Natural stones appear more shiny under lighting than in indoor natural light. The stones used in the accessories are natural, so stone veins and cracks are normal phenomena. Please consider this carefully before purchasing.
c. No returns or exchanges for non-quality issues: Please think carefully before placing an order. Since handmade products cannot be resold, returns or exchanges are not accepted. Please make your decision thoughtfully!

2. After-Sales Handling Method

– In case of product damage or missing accessories: Provide photos of the damaged part(s) and the express waybill. We will determine the appropriate after-sales solution based on the specific situation.

3. Special Notes

a. The uniqueness of handmade products means that there may be slight differences in texture and color between each piece. This is not a quality issue, and it is impossible to achieve “complete consistency”. We appreciate your understanding.
b. For after-sales inquiries, you can reach us via order message, email, or WhatsApp.

Thank you again for your understanding and support! Your satisfaction is our greatest motivation to continue handmade creation.